Tips for hotels on how to give customers a rewarding experience
SOME CONTENT PROVIDED BY JOSEPHINE WAWIRA,-HOSPITALITY.ORG Did you know that recent customer loyalty statistics show that 47% of customers would take their business to a competitor within a day of experiencing poor customer service? The success of any hotel business is highly dependent on customers’ reviews, which if positive will surge your customer retention and the opposite is also true. Analysts say that visitors trust online reviews just as much as personal recommendatio
